Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond.  We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Check our FAQs for a quick answer

Office

5530 Windward Parkway #100a Alpharetta,
GA 30004 United States

Email us

Info@minimefactory.com

Call us

Phone: 770-305-6570
8:00AM - 8:00PM EST

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Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take 1-8 weeks to process, depending on the item purchased. We do provide express processing for an additional fee.

Can I inspect the goods before receiving them?

You must pay before any item begins processing. For Particular Personalized Orders Rough Drafts can be made. Dependent on request(s) additional fees may be added and unexpected delay

What should I do if there is a problem with my custom order?

Since all Items are customed made, we have a no return policy. All Sales are Final. If an issue does occur with your order. We will resolve it on a case by case basis.

How long does shipping usually take?

Shipping takes between 3 and 5 business days for standard delivery. We do offer next-day delivery if your need is urgent.

What photos work best?

Since All Items are custom made, it depends on what you want completed. Crystals nearly any Picture will do. Bobble Heads require just a close up of whoever face you want on it. Figurines will want multiple pictures so we can see as many angles of you or the model as possible.